The quality of the photo will directly affect the quality of the product.
Make sure that the photo you send is not blurry, out of focus, or pixelated.
The photo should not be too dark or overexposed.
Colors might appear differently than the image sent since our artists are rendering artworks in different styles and images tend to look brighter on screens due to backlight.
Avoid photos with too many small details or messy backgrounds for a more aesthetic finish on the artwork.
For more information on choosing the right photo, please have a look at our Photo Guide.
We accept any kind of image which clearly shows your pet! For best results if you have purchased one subject to be illustrated, we recommend sending in images with just this subject so there are no other distractions. If there are other subjects in the photo please identify which you would like illustrated. For purchases of two or more subject illustrations, you can either send in one picture with all of the subjects together or individual photos for our artists to merge into one group illustration. We recommend that the subject/s take up ¾ of the image. Please note that you must own the necessary rights to the image used. We are unable to use copyrighted images without the owner’s express permission. More information is available on our Photo Guide.
We accept any type of animal! Common pets we illustrate include dogs, cats, fish, birds, hamsters, horses and reptiles.
Give our artists a challenge! Our aim is to illustrate the beauty of absolutely every pet.
Make sure your pet is looking their best! If you're taking a special photo to be made into one of our illustrations, now would be a great time to treat your companion to a new haircut, relaxing wash, or a fresh grooming!
Yes, of course! Humans are able to be illustrated too, either individually or together with your pet! We accept any kind of image which clearly shows you and / or your pet.
For best results if you have purchased one subject to be illustrated, we recommend sending in images with just this subject to avoid confusion on our artist’s part and to avoid distractions. For purchases of illustrations with two or more subjects, we recommend that the subjects take up most of the space of the image for a better result.
Yes you can! Just leave a message on the order page that you would prefer our artist to create individual artworks of each figure instead of a group illustration.
Please note we will automatically add figures into one group if there is no note telling us otherwise.
For best results, we recommend a digital image resolution of 1200 x 1200. However, we require a minimum digital image resolution of 400 x 400. The quality of the photo directly affects the quality of the product so we encourage you to send a high quality photo to avoid any detail error from our artists.
To find the image resolution on a Mac: Right click on the file in the Finder, click “Get Info” under "More Info" you will see the dimensions of the image.To find the image resolution on a Windows PC: Open the corresponding file folder in Windows Explorer. Right click on the selected image file. Select “Properties,” then “Details” to see the height and width of your image in pixels, as well as the current image resolution.On a mobile : if the image fits most of your screen and is not too low resolution/blurry, then it will most likely be a good size.
They can be used however we do not recommend it. Image files are significantly reduced in size when sent through messaging apps which can possibly affect the product result negatively.
Delivery of physical products for selected countries takes approximately 3-7 days. However, this does not include the processing time which usually takes 2-7 days. Also, the delivery time varies per country. Some deliveries may take as long as 21 days in several countries.
Each Pawtrait Art product is made to order. Our artists need time to create their masterpiece “pawtraits” of your lovely pet. However, this means you can expect satisfactory results that’s worth what you paid for!
Have you had a look in your spam folder? Sometimes our emails will be delivered there as they contain files with your artwork.
If your artwork has not been delivered to your email after 7 days from purchase please contact us to investigate further.
Unfortunately for both digital deliveries of artworks and physical deliveries of personalized products we offer one standard delivery service. The courier options we provide uses airmail for the speediest delivery possible. However, shipments, especially international ones are usually held up in customs and the amount of time it takes for them to release your order is out of our control.
For artwork orders without any additional physical products, our team of artists are trying their best to provide the portraits as quickly as possible. However, we value quality over speed in our company so please keep that in mind!
Your delivery address can be different from your billing address however if your delivery address and billing address are from different countries, the payment might get rejected.
You can have your order delivered to any facility. However, if you choose to get it delivered to a non-residential address, we cannot guarantee delivery.
It is possible that some payment methods are not available in some countries. In this case, please choose between the payment methods available. If problems still occur, you can contact us via email for assistance.
You will receive confirmation of your order as soon as you have completed the checkout process online. We will then confirm we have received your payment and photograph via email and production will start right after.
We will then send a second email with the rendered art portrait of your pet. If there are any changes you would like to make please respond to this email. If no response is received after 24 hours we will proceed with production of your order.
You will receive an email containing the invoice for your order within 1-3 days. If you haven’t received your invoice, please contact us via email for assistance.
We begin processing the data for your order as soon as we receive it so making changes or cancellations is unfortunately, not possible.
However, once the artwork has been produced we do offer a 24 hour review period of the edited version of your image via email. At this point, feel free to respond with any edits or revisions you wish to make.
You can enter your voucher code or gift card code upon check out. Make sure that the value of the voucher or gift card is deducted before proceeding with your order. If you encounter any problems with the voucher or gift cards, please refer to the conditions or contact us for assistance.
You will receive a delivery confirmation email that contains the tracking number and tracking link. If you have created an account on our website, you may find your tracking details under My Orders.
Production begins as soon as payment is confirmed. You will receive an email as a confirmation that we have received your payment and production has started.
We start processing the data of your order as soon as the order process is complete which unfortunately means it is not possible to make any changes or corrections to your order once it is placed. However once the artwork has been produced we do offer a 24 hour review period of the edited version of your image via email. At this point feel free to respond with any edits or revisions you wish to make.
Personalized products are manufactured according to the customer’s own preferences, specifications, and personal requirements. Therefore, we unfortunately do not accept cancellations and returns for our products due to buyers remorse.
We're really sorry you're not satisfied with the artwork. Not to worry! Our goal is 100% customer satisfaction, so if there are any revisions or edits you would like to make once your artwork is delivered please let us know and our artists will gladly make them.
To avoid any disappointment, we recommend including as much detail as possible in the notes section when completing your order. This will give your artist the best chance of making the artwork perfect the first time round.
Please be advised. Any details not specified will be assumed by our artists and any requests for changes to the final illustration which we deem as not included or indicated clearly enough in your original order notes may result in additional charges.
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