SHIPPING & RETURNS POLICY
PAWTRAIT ART is shipping to most countries worldwide. However, the delivery time, availability of the tracking number and prices varies per country. We offer standard shipping using trusted courier partners to give you the best shipping experience which include but are not limited to DHL, FedEx, DPD and USPS.
Because the product/s are made to order and shipped directly from the factory, we have limited shipping options for our items. We currently offer shipping options that can take 2-14 days to deliver to your country. However, this does not include the processing time for your artwork to be produced which is typically between 2-7 days. In total the longest estimated time to receive your order will be 21 days from date of purchase but this is only in very rare cases. The cost of the shipping fee varies per country. All charges are determined at the time or order. However, additional charges by customs and such to your country are completely out of our control and will be covered by you.
After your order is placed, you will receive an email containing the confirmation details of your order, once your payment is confirmed and received. We will then start the process of preparing your order. Once complete, you will receive a digital file via email containing the digital artwork you purchased. 24 hours will be allocated for you to review the artwork and make any revisions you deem necessary. If we do not get a response within 24 hours, we will either mark the order as complete or if you have purchased a physical product, continue with the production of your order. Please note that after this period of 24 hours, revisions, edits, and cancellations are not accepted as your order will be in production.
Please note for artwork purchases without a physical product, you will only receive a digital copy of the artwork via your email unless you also purchased additional products such as a canvas, coffee mug etc.
The availability of our product/s is/are shown on the product page. For sold out items, we cannot guarantee a date when they will be restocked. However, we do try our best to keep up with demand.
Please note that the delivery time frame provided for your delivery destination is only an estimate. The delivery time frame does not include order processing (artwork rendering, item printing, etc) which typically takes 2-7 days. Delay of the delivery due to bad weather conditions, custom clearances and such is completely out of our control.
Missing Delivery - If you have not received your order after 21 days, please contact us as soon as possible and we will investigate. Any claim for items that have not arrived must be submitted within 4 weeks of the latest estimated delivery date and no later.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our partners facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our partners facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returns - Due to the items being personalised we do not offer returns due to buyer's remorse. Exchanges due to the wrong size or product being ordered are also not possible and a new product in the correct size etc. will need to be ordered. If your delivery has arrived incomplete or damaged then please contact us within 4 weeks of receiving your delivery with details of this.
For all inquiries and complaints about your order, please contact our customer support team (firstname.lastname@example.org) and we will gladly assist you and answer all your queries.
For more information about delivery & returns please read our FAQs.
PAWTRAIT ART is not available to ship physical products to the following countries due to legal restrictions or courier limitations;
- North Korea
For countries that haven’t been listed above, the delivery time frame to your country usually takes 8-14 days. However, this does not guarantee a specific delivery date as these time frames are only an estimate.